​With the introduction of the second lockdown last week for those in England I thought it was time to share my top tips for survival.

Recently my daughter had to have a COVID-19 test, which thankfully was negative. She had a sore throat which made her cough. In previous years she would have gone to school but that is no longer an option, as the school would have been rightly concerned & insisted she was tested.

During the first lockdown I found it easy to cope, mainly because as an introvert I am very happy staying at home. But as soon as you throw into the equation the possibility that she may have COVID-19 it becomes a totally different ballgame.  The panic set in of what if (just to put this into perspective, I wasn’t convinced she did have it) but that little nagging doubt did creep in, thankfully her results did come back within 36 hours and our sense of normal life returned.
Anyway, back to my top tips.

Plan your day
Get up at a regular time, try to set a routine. Although I get up at 6.30 am for my morning commute – yes just down the stairs! I am not able to eat breakfast at that time, so will often have my breakfast at around 9 am. Make it work for you. As a creature of habit, I like to eat at regular times and this routine helps me break up the day.

Set up your workspace
Working on your sofa is not a long term option. Someone even told me they were working from their bed, although this one was a little hard to understand when they told me they had a table they could use! In an ideal world you would have your own workspace, but any decent table will do for now. Tips I have seen is getting a big box and packing it all away at the end of the day. I dream of the day when I can have a dedicated office but for now, I have my own space in an alcove, set up with everything I need to run my business.

A good chair is essential. Like shoes, chairs, take time to get used to. Over the years I have gone through a number of different ones and my current one is a fabric office chair with arms and is adjustable in height and the back mechanism tilts. The week I bought this chair I also bought my daughter a different one, by the end of the week I felt like I had a degree in interpreting awful diagrams and non-existent instructions!  There were tantrums (from me) & bruises from trying to carry the parts upstairs. Who knew how heavy a chair can be even when it’s in bits?

For me noise cancelling headphones are a must. I own a set for my computer but also for my phone. The ability to type or write  and avoid a frozen shoulder from holding phones under your ear are underrated. You don’t need really expensive ones but read the reviews. Last year I bought a set but they were so heavy they ended up going to the local charity shop as they were not comfortable.     

I am very short-sighted and needed varifocals (christened by my 7 year old at the time as fairyfocals) very early in my 40’s, getting the lighting right has probably been the hardest thing for me. What works for a few months changes regularly. At this time of the year when some days are very dark I use a different combination to the height of summer. Ideally natural light is the best and sitting by a window is ideal. I don’t have that luxury so have mimicked day light above my desk, with bright white light and then I have a daylight lamp attached to my computer, which allows me to vary the brightness and change the intensity of the light as I need to. At the moment this is working but when I start to get headaches I check my lighting and adjust it until it is comfortable again.

Dealing with Monotony
Last lockdown it was spring into summer – we had hope and bright sunny days. This time we are heading rapidly to the shortest day. This feels gloomy, so when I am doing the same sort of tasks I try to break them up,  I add in taking time to go outside – it is usually only to put the washing out but it still helps. I am also a someone who loves to snack, so will reach for snacks (not always healthy ones)!

Staying Warm & Comfortable
I hate being cold with a passion, so the key for me is layers – the more the better. Yes, I wear thermals to keep warm. I know of people who wear fingerless gloves when they are working & woolly hats, anything to avoid putting the heating on in their office!  I am also a massive fan of slippers. I spend more on slippers than the average person and depending on the season as to what I am modelling!  Not that you’ll ever know as you will only ever see my top half on video calls! I also keep a heater where I work for those cold days – why heat the whole house when it is only you.

Exercising
This time, we can leave for as much exercise as we want. I am a fair weather exerciser. You will never find me willingly leaving the house on rainy days. I love to exercise at home and have a Personal Trainer – the only person who gets to tell me what to do and when, & I don’t complain!
I am a pacer and when I am on phone calls will happily walk around. Who knew you can do over 4000 steps just walking around the inside of your house? The downside to this is you can’t do it when you need to take the minutes for a meeting!
 
As someone who has worked at home for over 10 years this is my least favourite time of year and to get me through the next month I am ordering small things like seeds as something to nurture and look forward to next spring.

One of my client's asked me to do some initial telephone interviews, I've done both face to face and telephone interviews before, as a candidate and also as a potential employer & I am used to people not answering their phones, rude but we know people don't attend in-person interviews, so what hope is their for a phone call. (Note to self do not test your new headset when you are trying to do interviews)! 

I've also had people after I outline the role requirements tell me the job is not for them and that is fine. In my opinion it shows courage & honesty. But never have I started an interview and have someone cut me off when I ask them to expand on an answer. We all know that phones can do this but when you try to call them back twice and message them, that is plain rude.  Their research on the client was poor at best and overwhelmingly diabolical at best, they told me all about the client, but it wasn't the same client that I recognised!

Everyone I spoke to was stunningly shocked by this. I gave the candidate a couple of hours to come back to me, but nothing. This was through a well known employment website. I gave the website feedback, but not the candidate, as I decided that I would not waste any more of the client's time or money.

My advice to the young candidate is be honest, people will think far more of you if you tell the truth, if you are struggling please ask for time to restructure your answer. As a person and interviewer I am not trying to trip you up. I want you to succeed and please do go and get yourself some interview practice. Also do your research thoroughly.

Back to the drawing board for both of us then! If you are desperate to work in this field please revise your attitude and manners, it may only be an initial telephone interview but you need to treat it like any other interview and more so as other things like body language are absent and you need to create even more of a positive impression.  My client's response after they stopped laughing at my indignant response was we had a lucky escape!

Most tenants would be happy to have a responsible Landlord, who put a fire blanket in the kitchen of their shared apartment. Not this one, numerous emails from the tenant complaining it didn't look aesthetically pleasing and the removal of it from its' designated place! Really I am not joking and of course the wasted hours spent explaining why it needed to be there and then having to physically send a member of the team to the property to check it was where it should be.

In the end having been on holiday and returning over 2 weeks later to find it was still a problem, I wrote to the tenant formally on behalf of the Landlord advising them they would be liable for any damage, caused by fire due to the removal of the fire blanket. I then receive an email from the tenant saying it is where it should be, which was strange as the Maintenance Manager was there at the time and couldn't see the fire blanket .

The outcome of the tenant's behaviour - weekly checks (even though they aren't mandatory and photos to confirm it is where it should be.

​It's a fire blanket it doesn't matter what it looks like, it could save your life!! 

As I specialise in property managing tenant expectations is a large part of the roles I have previously undertaken and to do this day do. 

Often what people want and demand are totally unrelated to reality and what they can realistically expect.  As a tenant while you would love your Property Manager to act as a Fairy Godmother, when the heating breaks down in the middle of winter during a very cold spell, you are unlikely to get a heating engineer out that day, whether you are a homeowner or a tenant. 

I know of Property Managers who have been called at 1 am in the morning because one of the other tenants has had a drink.

My personal favourite this year is the tenant demanding we buy them new socks because the washing machine door has jammed and their socks are stuck in it and they haven't budgeted to buy socks.  They were advised to visit the local supermarket (just 5 minutes walk)!

Along with the what ifs in life. I have responded to all of these this year as a VA.  The fact people think you are available 24 hours a day, 7 days a week is incredible. As a team leader for one of my client's I regularly remind the team I don't expect them to respond to things late at night, for their own sake, as it creates a precedent.

I have actually had to block tenants from my phone, so that they ring the office, as what they deem urgent on a Sunday afternoon or at 10 pm at night is not necessarily urgent. On more than one occasion I have had my weekend disturbed while trying to spend time with my family. There are times when my daughter has threatened to throw my phone in the nearest lake/ river. More recently while sat at an airport I received an email from a tenant, that was the impetus I needed to delete the inbox and add it onto my phone when I returned from holiday.

If you are a tenant, and I am, please consider what you do and when you need to contact your Landlord/ Property Manager/ Letting Agency. Everyone is entitled to their time off. 
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Like all jobs there are ups & downs, funny things and also things that make you reflective.

These are all based on true stories, identifying features have been removed. These are shared with you as tongue in cheek instances collected over a period of time.

After a career in Nursing and a period living abroad I secured a job as a telemarketer. To be honest telemarketing was not for me long term, but by chance I found a job working from home, term time only and surprisingly I discovered I wasn't too bad at it (sometimes)!  However, since that time I have revised my opinion. Just to confirm I was never the irritating person who called you as you sat down to dinner or were trying to put your children to bed. Personally I can't think of anything worse! I worked in the B2B sector. There were projects I loved and projects not so much so, one project that gave me nightmares and kept me up at night and reduced me to tears.    

This is the main reason I became a VA as I believed I was better suited to organising and admin, rather than sales. As someone with a dry sense of humour certain instances have remained with me and still make me laugh when I recall them, although at the time laughter wasn't always my reaction. So sit back and share some of my stories over the next few months.