A Day in the Life of a VA

The case of the Disappearing Fire Blanket!

Most tenants would be happy to have a responsible Landlord, who put a fire blanket in the kitchen of their shared apartment. Not this one, numerous emails from the tenant complaining it didn't look aesthetically pleasing and the removal of it from its' designated place! Really I am not joking and of course the wasted hours spent explaining why it needed to be there and then having to physically send a member of the team to the property to check it was where it should be.

In the end having been on holiday and returning over 2 weeks later to find it was still a problem, I wrote to the tenant formally on behalf of the Landlord advising them they would be liable for any damage, caused by fire due to the removal of the fire blanket. I then receive an email from the tenant saying it is where it should be, which was strange as the Maintenance Manager was there at the time and couldn't see the fire blanket .

The outcome of the tenant's behaviour - weekly checks (even though they aren't mandatory and photos to confirm it is where it should be.

​It's a fire blanket it doesn't matter what it looks like, it could save your life!!